As a part of our ongoing commitment to providing tailored solutions specific to each of our clients, Knowledge Plus is now offering Service Level Agreements. These annual contracts come in three levels, from standard network support, to a fully integrated solution, complete with user training and priority support.
How is a Service Level Agreement going to help my Business?
When engaging an organisation to maintain and plan a critical business system such as your computer network, most business want to know that:
- IT Costs are capped
- IT expenditure can be accurately budgeted for
- There is a guaranteed level of reliability built into your organisation’s ICT infrastructure
- A consultant who understands your business’ technology requirements
- A consultant who can advise and assist in the planning of your technology requirements
Knowledge Plus has listened to the feedback and has developed Service Level Agreements focusing on Outcome Based Work. Traditionally, service based organisations bill on an hourly basis. This creates a potential problem for most businesses as IT companies that perform work slowly and inefficiently are rewarded rather than those companies that perform work efficiently.
The Knowledge Plus Outcome Based service agreement focuses on a range of outcomes for your computer network, not on the time taken. Hence it’s in the best interests for both Knowledge Plus and your business to achieve a reliable and efficient computer network.
How will the Service Level Agreement work?
Our Service Level Agreement comes in three tailored levels, Platinum, Gold and Silver, each tailored to meet your business requirements. We will provide you with a single known monthly charge based upon your requirements. This charge covers all ICT issues no matter what happens, insuring your business against a cost blow out.
For more information on how we can help minimise computer network issues within your business, contact Knowledge Plus on 1300 135 754.
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