In order to deliver training that will meet the goals our participants and their employers, we conduct a thorough needs assessment and regular evaluation on all aspects of services delivered. The tools and processes used to assess the needs of our learners and evaluate services delivered are as follows:
Workforce Training Needs Analysis tool
For learners who hold current employment, an assessment of the needs of the organisation is first identified and the current and future goals (needs) of the business as well as the current skills and skills gaps within the business are captured using this tool.
Individual Training Needs Analysis tool
This tool is used to identify the goals of the learner and their current skills. For those learners who are employed, the employer is asked to complete a similar questionaire where skills required to fulfil a specific role are identified. This process requires the individual and their manager to rate competency against the skills identified as pertinent to the role. From the training needs analysis, a training plan for the individual is created.
Individualised training plan
This plan details the training components, tailored support, outcomes and pathways for each individual. The outcome component includes the essential performance criteria (from the recommended qualification) aligned against the key functions within a specific job description. This plan also forms the basis of the supervisor (3rd party) report upon achievement of competency.
Workforce 2 year training schedule
For our business clients we create a 2 year workforce training schedule and manage the training and pathways for each of staff. This plan is reviewed regularly with client and is adjusted according to the changes to the clients business.
For learners without current employment, the training plan also lists resources, services and support relevant to the individual’s learning pathway.
Evaluate satisfaction
Both the learner (and their manager where applicable) are required to complete at least two evaluations (more if the length of the training exceeds 12 months). The evaluation seeks feedback in 4 areas: 1) delivery 2) service 3) skills improvements 4) achievement of goals (individual and company goals).
Seek feedback from all providers
This process can be carried out informally or formally where assessors and employers (where applicable) come together to validate, compare, evaluate and reach agreement about the service, tools and processes.
We pride ourselves in our commitment to continually seek opportunities for improvement to allow us to offer the utmost delivery efficiency and quality of services to all our clients.
10 Benefits to working with Knowledge Plus:
1. Benefits for Organisations and Individuals
The Knowledge Plus Programs provide participants with the knowledge and skills to enhance their role as an effective member of a team. Knowledge Plus has specialist experience and expertise in developing these people. Government Funding may be available to Employers who enrol New or Existing Employees for this qualification.
2. Results Orientated Programs
Knowledge Plus are significantly different from other training providers. We are more results orientated and we have a clear focus on measurable outcomes. Participants who participate in our program are guided to carry out significant workplace projects that demonstrate actual performance improvements.
3. Measurable Results
Knowledge Plus participants achieve measurable results that they, their direct managers and senior managers in the organisation can see will benefit both them and their organisation. Knowledge Plus participants normally have close involvement with a Mentor in the organisation that advises them on their project work and signs off on it.
The content of development projects is negotiated between the participant, their line manager and their Mentor. The projects must add real value to both the participant?s development and to the organisation, so your organisation has a direct and measurable benefit from the program.
4. Return on Investment (ROI)
Knowledge Plus has designed its programs to allow a direct measurement of return on investment (ROI). All projects completed have a listed dollar value that the project has attributed to. This dollar value is signed off by the Mentor and direct line Manager.
Other returns on investment may include:
- Improved performance
- Improved capabilities throughout the organisation
- Improved knowledge bank of the organisation
- Improved networking and cross-pollination of ideas through the organisation
Knowledge Plus is the ideal partner for your organisation to develop your team.
5. Experience
Knowledge Plus can draw on its successful experience with many organisations from a wide range of industries such as Aldinga Turkey, Inghams Enterprises, Origin, News Limited, Scholle and Schiavello. We can also draw on our experience of what doesn?t work!
6. Excellent Track Record
Knowledge Plus has an excellent track record of delivering real and measurable results to organisations. These include direct dollar returns as well as less tangible but nonetheless significant results in the way the business is managed.
7. Complementary Partnership
Knowledge Plus works in a partnership relationship to develop your people in ways that suits your organisation. Knowledge Plus is flexible in delivering relevant content in ways that meet your needs. Where we don?t have subject matter experts, knowledge Plus coordinates and engages the specialist skills.
8. National Quality Standards
Knowledge Plus is audited, both externally and internally against the Australian Quality Training Framework set of Standards and employs a quality tested system to deliver consistent results.
9. Industry Support
Knowledge Plus uses and supports Mentoring and Coaching in your organisation to enhance learning. Mentoring ensures that development is relevant to your organisation?s specific needs, culture and priorities. Through our coaching and mentoring program, we are able to tap into experience business mentors.
10. ICT Leverage
Knowledge Plus can help your organisation set up your own online Knowledge Banks on your intranet so your organisation has access to knowledge that has been gained through projects on the program
