Qualifications

Certificate II in Business

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This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job Roles

Administration Assistant Clerical Worker Data Entry Operator Information Desk Clerk Office Junior Receptionist.

For more information on this qualification click here.

Certificate II in Customer Contact

This qualification reflects the role of skilled operator who apply a broad range of competencies in a varied work context, using some discretion and judgementand relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

• Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
• call or contact centre agent
• customer service representative
• senior customer service representative
• telesales representative.

For more information on this qualification click here.

Certificate III in Customer Contact

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This qualification reflects the role of skilled operator who apply a broad range of competencies in a varied work context, using some discretion and judgementand relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• call or contact centre agent
• customer service representative
• senior customer service representative
• telesales representative.

For more information on this qualification click here.

Certificate III in Micro Business

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This qualification reflects the role of skilled operator who apply a broad range of competencies in varied micro business contexts, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a small team.

Job Roles

• Independent Contractor
• Micro Business Operator.

For more information on this qualification click here.

Certificate IV in Business

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This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles

• Administrator
• Project Officer.

For more information on this qualification click here.

Certificate IV in Small Business Management

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This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others.

Job Roles

• Small Business Manager.

For more information on this qualification click here.

Certificate IV in Frontline Management

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This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job Roles

• Coordinator
• Leading Hand
• Supervisor
• Team Leader.

For more information on this qualification click here.

Certificate IV in Occupational Health and Safety

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This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Thisqualification would suit an OHS officer in a full-time dedicated role who works under the supervision of an OHS Coordinator or OHS Manager.

Job Roles

• Occupational Health and Safety Coordinator
• Occupational Health and Safety Officer.

For more information on this qualification click here.

Certificate IV in Project Management

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This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Job Roles

• Project Coordinator
• Project Management Officer
• Project Team Member
• Project or Program Administrator

For more information on this qualification click here.

Diploma of Business

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This qualification reflects the role of individuals with substantial experience in a range of settings who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• executive officer
• program consultant
• program coordinator

For more information on this qualification click here.

Diploma of Customer Contact

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This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Job Roles

• Analyst
• Compain Manager
• Project Manager
• Quality Assurance/Compliance Officer
• Scheduler
• Subject Matter Expert/Coach
• Team Leader(experienced)
• Team Supervisor/Manager.

For more information on this qualification click here.

Diploma of Management

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This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches.

The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team.

Job roles

Job roles and titles vary across different industry sectors. A possible job title relevant to this qualification is:

• manager.

For more information on this qualification click here.

Diploma of Marketing

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This qualification reflects the role of individuals who possess a sound theoretical knowledge base in marketing management and demonstrate a range of managerial skills to ensure that marketing functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff and lead teams in conducting marketing campaigns.

Depending on the units selected for the qualification, candidates may obtain a generic marketing qualification or specialise in direct marketing, public relations or international marketing.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• marketing manager
• marketing team leader
• product manager
• public relations manager.

For more information on this qualification click here.

Diploma of Occupational Health and Safety

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This qualification reflects the role of individuals who coordinate and maintain the OHS program within an organisation. Individuals would possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others with safety responsibilities.

Job Roles

• OHS Manager
• OHS Practitioner
• Senior OHS Officer.

For more information on this qualification click here.

Diploma of Project Management

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This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

Job Roles

• Project Leader
• Project Management Facilitator
• Project or Program Administrator

For more information on this qualification click here.